Passionate customer support professional wanted!

Posted August 16, 2018 by Teri Bicknell

Join the LGL team

Are you passionate about helping nonprofits succeed at managing their data? Do you enjoy digging in to solve a data problem? If so, join the Little Green Light Team as a Customer Support Representative!

This is a part-time position.

As a Customer Support Representative for Little Green Light, your passion for providing exceptional customer service will contribute to a key hallmark of LGL. Acting as the first line of response for LGL customers, you will communicate through email in an open, helpful, and focused way to help answer customer questions and address the issues they contact us about. You will work with various internal teams to resolve customer questions and help each nonprofit find the right solution for them.

Little Green Light provides a leading, web-based donor management system and online donations platform for small to medium-size nonprofits and is one of the fastest growing SaaS software systems in the sector. We are looking for a part-time (20 hours per week) Customer Support Representative. The ideal schedule for this position is Tuesday through Thursday, 10 AM – 4 PM Pacific Time, with 2 additional flexible hours/week for self-directed training, testing, and improved knowledge of the system.

An ideal candidate will live in Washington State or Texas and will possess the following capabilities and characteristics:

  • Finds joy in helping people.
  • Loves discovering solutions to customer problems.
  • Ability to troubleshoot questions in a professional and efficient manner.
  • Strong written communication skills, exhibiting both clarity and a friendly personality.
  • Prior daily experience working in a CRM or donor database.
  • Experience in and understanding of development principles and best practices.
  • Self-directed and comfortable working on a small team with significant responsibility.
  • Desire to work collaboratively with other customer support representatives on the team.
  • Comfortable asking for help when needed.
  • Ability and desire to work from home.
  • U.S. work authorization.

LGL offers competitive compensation, plus health, dental, and other benefits to part-time employees.

To learn more or to submit an application for this position, please visit our Careers page.

 

About Little Green Light

At Little Green Light, we are determined to help nonprofits succeed. From our straightforward product design to our all-inclusive pricing plan and friendly customer service, we are committed to excellence in all that we do. When we have openings, we look for creative individuals with good interpersonal skills who enjoy troubleshooting and innovating. If you like helping people succeed, we would love for you to join our team.

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