Survey says…

Posted March 13, 2015 by Hunter Williams

A big thank you to all our customers who participated in our survey. Your insights help us gauge how we’re doing and what we should do better. Some highlights:

  • 96% say LGL’s customer service is ‘Great’
  • 86% say LGL provides a good return on investment
  • 80% say LGL has made their organization more efficient at fundraising
  • 74% agreed to serve as reference accounts

Among our current services offered, in terms of satisfaction:

Top 3

  1. Adding gifts one at a time
  2. Wufoo integration
  3. Paypal integration

Among possible feature enhancements, the top 3 requested features are:

  1. Single emails from LGL
  2. LGL payment service
  3. Custom fields for constituents and gifts

We can’t promise that we will be able to improve all the areas you’ve asked us to improve, but it certainly helps us to prioritize where to expend our efforts!

And thanks to the many customers who provided testimonials in their survey responses. Here’s a sampling:

LGL has helped us become more organized as we grow. Their customer service is fantastic. They’re always looking for ways to improve their product.
– Emily Smith, Arts of Life (Chicago, IL)

When we first started looking into Little Green Light, we were certain it was too good to be true – user friendly, easily adaptable, personal customer service and an excellent value? All true!
– Patricia Casey, Boys & Girls Club of Greater Nashua (NH)

I’ve used Little Green Light in various organizations happily – but the latest, as a one-person office having to run a campaign – the integration of LGL/Mail Chimp/Wufoo was not only a lifesaver, but it made an impossible job doable.
– Carol Aten, Exeter Theater Company (NH)

LGL is easy to use, thorough and with great reporting tools. Plus, LGL customer service is unparalleled – proactive, friendly and comprehensive.
– Gary Davis, Companis (Seattle, WA)

Last but not least, a big congratulations to Community Nursing Services, out of Utah, who won a free month of service for completing the survey.

Interested in learning more about how LGL can benefit your non profit organization and its fundraising and donor management work? Sign up for a Free 30 day trial at or join one of our weekly Introductory Tours.

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