The 5 best online training resources for new LGL customers

Posted June 27, 2018 by Timi Paccioretti

5 best lgl training resources

Want to know how you can get up to speed quickly in Little Green Light? Take advantage of these free training resources and you’ll be cruising along in LGL in no time!

Regardless of whether your organization is new to Little Green Light, or you, as a user, are new to an organization that’s been using Little Green Light for a while, we know how important it is to feel confident in using your donor management system. So, we’ve created a few FREE training resources that you can take advantage of right away.

Training Resource #1: New User and New Account Email Courses

Do you have 15 minutes a day to allocate to learning your new system? Our New User or New Account Email series could be just the thing for you.

LGK New User email course

Every few days, we’ll send you an email offering some tips on using Little Green Light and provide a suggestion or two on how to put those tips into action.

For users in accounts with little or no data, we recommend subscribing to our new account email series. (In this 5-part email series, we assume that you don’t yet have data in your LGL account and walk you through some ideas on adding data and preparing your account for gift entry.)

For users who are accessing an account that already contains data, we suggest subscribing to our New User email series. (In this 7-part email series, we provide tips on accessing your data as well as adding to it.)

Note: The tips in both of these series are geared to users who have Admin- or Gift Entry-level access only.

Training Resource #2: Basic Training Webinar series

Do you prefer having a guided walkthrough on using Little Green Light? If so, joining our 4-part Basic Training webinar series might be the best option for you.

LGL Basic Training webinar series

We offer the Basic Training webinar series live on a regular basis (except in July and August) and make recordings of each session available in the LGL Video Library.

Live sessions offer the extra benefit of asking questions of the presenter and getting answers on the spot! On the other hand, recorded sessions make it easy to watch one or all the sessions at your leisure, with no need to wait for the topic you want to become available. You can sign up for the live sessions and watch the recordings too, depending on your preference.

The course covers the following topics (click to watch the recording):

You can register for upcoming live sessions by navigating to the Help page in your Little Green Light account.

Training Resource #3: Little Green Light Knowledge Base

Are you more of a self-learner and prefer to “look up” an answer when a question arises? If so, the extensive Little Green Light Knowledge Base likely has the answer you’re looking for.

LGL Knowledge Base

You can easily view the most popular articles, review articles based on specific categories (i.e., Importing, Acknowledgments, or Mailings to name a few), or use a keyword search to locate an article on the topic or feature you’re wishing to learn more about.

Be sure to check out our LGL Training Course category for a compilation of articles that most new users find helpful in learning how to use Little Green Light. The Table of Contents provides a helpful list of articles and topics that are covered in the Training Course.

New articles are being added all the time, so be sure to visit often to get the very latest “how-to” articles.

Training Resource #4: LGL Video Library

Do you prefer seeing how to perform certain functions in LGL by watching a video? Then visit the LGL Video Library for a mix of both short 2- to 3-minute videos as well as longer 30- to 60-minute video recordings of past training webinars.

LGL Video Library

Like our Knowledge Base, this resource makes it easy for you access the info you need exactly when you need it. Just search for the topic you’re interested in and watch the video.

If you’re looking for a good overview of what LGL can do, we recommend watching our Introductory tour of LGL video or join a live webinar if your schedule allows.

You can access the Video Library by clicking the link on the Help page in your Little Green Light account or by visiting our Video Library.

Training Resource #5: Live Question and Answer Sessions with Our Support Team

Do you prefer to speak with a member of our team to get your questions answered? If so, our Customer Q&A webinars might just do the trick.

This unique resource gives you the opportunity to connect with a member of our support team to receive answers to your questions. These sessions are held via live webinar and generally occur once a week. These small group webinars are limited to a maximum of 5 registrants, but often just 2 or 3 attend, meaning you’ll have lots of opportunity to get your specific questions answered during the 60-minute session.

When you pose a question that begins with “How do I?” our team will not only be able to verbally answer your question, but we’ll also be able to illustrate how to accomplish it using a demonstration account.

Resources for LGL customersBonus Resources (because everyone likes to get a little extra something…)

 

The Little Green Light Blog

There’s just one other resource that you might find useful, and that is the content we create and share online. Our content team generally publishes 3 to 4 new articles per month on our website. These articles provide information on a variety of topics, including fundraising tips and best practices, new LGL feature releases, and LGL-related news.

You can visit our blog or you can receive notifications when we publish new articles via email. To subscribe to the notifications, you can either go to the Profile page in your LGL account and select the type(s) of articles you’d like to receive, or you can subscribe here.

Our Friendly, Knowledgeable Support Team

And as an extra, extra bonus, our support team is standing by to answer any specific questions you have. Contact support via the Help page in your account and you’ll get a quick and detailed response, Mon-Fri, 9am-6pm.

4 thoughts on “The 5 best online training resources for new LGL customers

    1. Hi Sherry,

      Welcome to LGL! We do not offer on-demand phone support, but you can call in to one of our weekly webinars and ask questions of our support team there. Head to the Help page in your account to register for a Customer Q&A session.

      Thanks,
      Timi

  1. I’m not very technically savvy , but am charged with championing understanding and quickly utilizing little Green Light.

    I a m both overwhelmed and highly motivated! Can you please tell me how to get started? and N over view of how to do this quickly?

    My first goal is to identify and note all our donors of $1,000 and up – we have about 45 of them. And then also our board members ( of which their is obviously some overlap)

    1. Hi Wendy,

      In addition to the training options we’ve mentioned in this article, you can reach our support team for specific help with generating the report you’re trying to create. Juts use the contact form located on the Help page in your account.

      Thanks,
      Timi

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